RETURNING UNWANTED ITEMS:

We accept returns of unwanted candles, incense, and home products purchased from botanica.co within 21 days of item receipt. Please note that we do not accept returns on body products–this includes perfume, lotions, soaps, and showering products. To initiate your return, please email us and include the order number found on your original email receipt. You may ship your items to us in unused/unopened condition for a direct credit return of your purchase price via your original payment method. Please note that your original shipping costs are non-refundable.

If you did not purchase your products from botanica.co, please contact the store of purchase for their return process & refund policy. We can not refund purchases made outside of botanica.co or our storefront in Vero Beach, Florida.

DAMAGED ITEMS:

If your item has arrived damaged or defective, please email us and we will accommodate a replacement.

We do not accept returns on final-sale or seasonal/limited edition items.

Botanica donates $1 from the sale of our Signature Line to region specific non-profits working toward the goal of ecological, societal, and environmental sustainability. Check out our One For Good page to learn more about our current beneficiaries.

Our goal is to select a mix of large and small non-profit organizations that are on the ground doing the work of their mission every day. Our non-profit recipients are vetted by CharityWatch to ensure that the large majority of contributions received are allocated to the mission of the organization–not CEO salaries or advertising/marketing costs.

Botanica will never share, sell or distribute your contact or transaction information to any third party. The information we collect is only used as necessary to contact you about your order. Transactions on our site are secured using 256-bit SSL encryption and your credit card information is never stored. We reserve the right to cancel any order which raises concerns regarding the security of Botanica or our customers.

Trim Your Wick: Before each light, trim the wick to about 1/4″ using scissors or a wick trimmer. This gives your candles the longest burn life, and ensures your flame is staying a safe height.

Burn Time: Keeping your candles lit until the entirety of the surface pools is the best way to prevent tunneling, and also extend its lifespan.

Safety: Never leave a lit candle unattended, and keep away from drafts. Keep your candle on a heat resistant surface–our glassware can get hot while your candle is burning, so take care if you need to move it while lit.

Reuse It! We designed our glassware with a smooth lip and flat base to make the ideal drinking glass once your candle is used through. When your candle is finished, clean out the jar and reuse the tumbler for drinking, a planter, vase, pencil cup-whatever!

Orders are processed and shipped within 1-2 business days of purchasing. Please allow an additional 3-4 business days of processing time the week proceeding the Thanksgiving holiday. Christmas delivery cut-off dates will depend on the region of delivery- please check UPS.com for their current schedule. (We ship from zip code 65251.) Please contact us directly if you are in need of your order by a specific date.

We currently offer UPS Ground shipping for all domestic orders. We can ship to PO Boxes via USPS for an additional $5 fee– email us to include that service on your order. Tracking information will be emailed to you via UPS when your order has been dispatched, and will also be included on your order history.

We are not responsible for carrier delays due to inclement weather or re-routing errors due to incorrect address submission.

Botanica products are sold at hundreds of upscale, independent boutiques across America. Check our Resellers Page for the location closest to you to sniff in person!

Know of a store you’d like to find Botanica products near you? Drop us a line!